Guidance on what to do if the tester, instructions, return envelope, drink pouch and/or finger prickers are absent from a test kit.
Please contact the GTT@home Customer Care line on 0330 113 0275 or request a call back from a Customer Care representative by completing the form below and raising a support ticket.
The Customer Care line is managed from 6 am to 6 pm, Monday to Sunday.
You will be asked some questions to pass a security check before any changes can be performed. You will need your test ID as part of the security check.
Please note that a support ticket can be raised at any time of the day. However, tickets will only be responded to within the day and time windows referenced above.
If electing to use the form, please select the following options from the dropdowns presented.
Please select the statement below that most closely matches your reason for getting in touch today:
I have a question about my test-kit.
You have detailed a potential issue with your test-kit. Please select the statement below that most closely matches how we might assist:
I have an incomplete test-kit.
Complete the following form to raise a support ticket and request a call back from a Customer Care representative.