How can we help you today?

Customer Care 0330 113 0275

How to speak with a GTT@home Customer Care representative.

• I want to contact GTT@home Customer Care.
• I want to be called by a GTT@home Customer Care representative.

Video Instructions

Video tutorials on how to prepare for and do a GTT@home diabetes home test.

• I want to watch a video on how to do my home test.

General queries

General questions about your home-test and what is involved.

• I want to learn how to do my home-test.
• I want to learn more about Digostics.
• I want to learn more about gestational diabetes (GDM).

Change my details

To change your personal details E.g. telephone number, email address, device delivery address, etc.

• I want to update my personal details.

Re-schedule my test

To confirm, change or cancel your test date.

• I want to change the date of my test.
• I no longer wish to test at home.
• I want to change the time of day I take my test.

My test ID number

Locating your test identification number to support discussions with customer services.

• I want to locate my test identification (ID) number.

My test-kit

Anything to-do with the test and its packing; such as not arrived, damaged or broken.

• I want to know when my test kit will arrive.
• I want to replace a damaged test kit.
• I have received my test kit, but an item is missing.
• I want to download the GTT@home mobile application.

My test results

Queries related to your pending or received test results.

• I want to know, check or discuss my test results.

Disposing of my test-kit

Detail on how to dispose of the test-kit and its packaging.

• I want to know how to dispose of my test-kit.

My test-kit language

Alternative, non-English language, versions of the test-kit and user instructions.

My test communications

• I have a question regarding GTT@home or Digostics communications.

My personal data

Anything to-do with use of data in managing your test at home.

• I want my personal data removed from your systems.

My test concerns

It's natural to experience a few nerves when undertaking something for the first time. We're here to help!

• I am anxious about taking my test.
• I want to know if using GTT@home will be painful.

Requesting a test-kit

Requesting a test kit-for someone other than yourself.

• I want to request a test-kit.

Personal health queries

Queries regarding the test-kit drink, lancet, fasting instructions, or any other health query related to taking the test.

• I have a health question related to the test.

Making a complaint

Registering a formal complaint if dissatisfied with your home-test or customer service experience.

• I want to make a complaint.