Raise a Complaint

When to Raise a Complaint

If you are unhappy with any part of your GTT@Home experience, you can raise a complaint and we will investigate this for you.

How to Raise a Complaint

To submit a complaint, please complete our Leave a Complaint form.

You will be asked to provide:

• Your Test ID

• OR your postcode and phone number (if you do not have your Test ID)

• Details of your complaint

This information allows us to locate your order and review your concerns.

What to Include

To help us investigate as quickly as possible, please include:

• A clear description of the issue

• Any relevant dates or details

• What outcome you are seeking (if applicable)

What Happens Next

Once your complaint has been submitted, our team will review the information provided and respond as soon as possible.