Test Device Replacement

When You May Need a Replacement

A replacement test device may be required if:

• The device is not making any sounds when you pull the orange caps off or when you add the blood sample

• The device appears faulty or damaged

• An error is identified when scanning the tab after your test

How to Request a Replacement

To request a new test device, please complete the Replacement Request Form.

You will be asked to provide:

• Your Test ID

• OR your postcode and phone number (if you do not have your Test ID)

This allows us to identify your order and process your request efficiently.

You can find your Test ID in your confirmation email and text message - click Where to Find Your Test ID for more help.