User Error Replacement

Requesting a Replacement Due to User Error

If you made a mistake while completing your GTT@home test, you may need a replacement item to try again.

This can include situations such as:

• Not pressing the set button of the device timer

• Eating, drinking or exercising during the 2h rest period

• Not following the correct testing steps

How to Request a Replacement

To request a replacement, please complete our Replacement Request Form.

You will be asked to provide:

• Your Test ID

• OR your postcode and phone number (if you do not have your Test ID)

This allows us to locate your order and process your request.

Before Repeating your GTT@home Test

Before repeating your test, please make sure you have reviewed the correct testing guidance.

We strongly recommend reading the instruction booklet and reviewing the step-by-step video guide accessible on this page.

This will help ensure the test is completed correctly and prevent the same issue from happening again.